Let’s make this easy. FREE Standard Shipping on orders over $75 and FREE Returns on unworn clothing (domestic only). Shipping days exclude weekends and holidays. PO Boxes and US Territories will ship standard through the US Postal Service, so please allow up to an additional transit time.
We mostly ship from Rugged Black’s hometown of Denver, CO. We will be offering free local pickup very soon.
We’ll send you a shipment confirmation with tracking information after we ship your order. Please check your spam folder. Add us to your contact list to ensure we always hit your inbox.
Lost your original email confirmation? Visit the Track My Order page to additional information. Or contact us with your order number.
Unfortunately, no. We are a small startup brand, so we don’t want the hassle just yet.
60 days. You have 60 days to return or exchange unworn, unused clothing and accessories. We pay for return shipping. The only exceptions are for gift cards, customized, and sale items.
Hit us up on our contact page or email@example.com. Include your order number and email address. We’ll email you a shipping label that you can slap on a box and send back.